Frequently Asked Questions
Most frequent questions and answers
What size bike do I need ?
Sizing and weight is an important part to riding comfortably. We have an ebike designed for just about anyone. Our ebikes are for riders from 4’1″ to 6’5″, We cover just about all heights and weights up to 400lbs. If you need more help on finding the right fit please give us a call. We’re more than happy to help.
What warranty do i get for my ebike?
All eBikes come with a 1-year manufacturer’s warranty.
How accurate is website pricing?
Although all effort has been made to price all of our products correctly, mistakes can happen. We reserve the right to update/change prices without notice. We also cannot be held liable for incorrect prices. All prices are subject to approval. If you placed an order online you may be contacted by a representative to resolve any issues.
How much assembly is required ?
All eBikes come 90% assembled. The handlebar will be removed from the stem, along with the front wheel and pedals for shipping. You may receive finally assembly instructions along with assembly tools in your welcome box. If you need further assistance, Please email us at firstname.lastname@example.org
Are the ebikes tested before my delivery ?
We fully assemble, tune & adjust each bike before we test ride to ensure 100% functionally before your ebike is shipped.
Can i return the ebike if i'm unhappy ?
We want you to be happy with our ebikes, that’s why we offer a 10 day return policy. Please note, we do have to charge a restocking fee (up to 20%) to accept a refund. We also cannot cover any shipping expenses back to our facility. Please see our RETUN POLICY PAGE
What is MAP Pricing?
We have a mutual agreement with our partners & vendors to properly display their pricing. We cannot publicly list a price less without their permission.